MANAGED SERVICES

Overview (IT Outsourcing)

Our Managed Services offering is designed to address your ongoing IT management and support needs.

The service combines regularly scheduled onsite maintenance visits, along with remote monitoring and support with 24×7 coverage. Through our deep experience in providing IT services to clients over the past 20 years, we have developed an IT Service delivery framework that is one of the best in the industry.

We understand that every one of our clients is unique, so our Managed Services plans are specifically tailored to the needs of each client. Managed Services are provided at a fixed monthly fee with SLAs &KPIs, so you can easily budget for fixed IT support expenditures throughout the year.

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Deliverables:

  • Regularly scheduled onsite visits with a consultant assigned specifically to your account.
  • Remote monitoring and proactive management services provided by our Network Operations Center (NOC).
  • Unlimited onsite\remote support services.
  • Regularly scheduled technology review, planning, and strategy meetings.

Benefits:

  • Unlimited remote support provided to end users.
  • Immediate response with reduced issue resolution times.
  • Flat fee for easy budgeting of annual IT costs.
  • Decreased downtime due to proactive management & monitoring tools.
  • Trouble ticket and tracking tools to ensure high-level of service and accountability.

Why Should I, Outsource My Businesses IT Needs?:

As your business grows, so also your IT needs. But for many businesses, hiring a dedicated, in-house IT technician is just not financially possible. For businesses like these, we at Signal Alliance offer outsourced IT Services, giving you all the benefits of a full IT department without the overhead!

Cut Costs: Outsourcing your IT needs allows you to utilize an entire team of IT specialists for less than the cost of an in-house employee

Increase Productivity: Give your customers and employees the benefit of professional support when they need it. By reducing downtime, your office remains more productive, more often.

IT Network Security: If you rely on technology, IT security is a crucial component of your business plan.

Disaster Recovery: As a business owner, you know that downtime can kill a business. That is why we offer outsourced disaster recovery to ensure that your vital business data is available when you need it.

Preventative Maintenance: Maintenance is the key to keeping your network up and running. Working Nets analyzes computer systems for potential problem areas to keep your business running smoothly.

Other Managed Service Solutions :

  • Cloud Services.
  • HR Outsourcing.